When can I expect to receive my order?
    1. Once an order has been submitted, it is generally dispatched within 24 – 48 hours from our distribution centre in the Netherlands. Delivery takes approx. 5 – 7 working days. Note: A Working Day is any day (other than Saturday or Sunday) on which legal business can be conducted. Please keep in mind; these time frames include our processing period, which can take up to 72 business hours.How long is my OtterBox product under warranty? What does the warranty policy cover?Otter Products warrants our OtterBox products against defects in material or workmanship for a period of two years from the original date of purchase of the product by a consumer (the “Warranty Period”). You can read more on our warranty here-

here

      1. My order is not processing. Why isn’t my order processing?We’re sorry you’re experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:

        • You haven’t completed all the required fields.
        • The billing address that is on the order does not match the billing address where the card statement is mailed to
        • The shipping address that is on the order does not match the shipping address that is saved on your Paypal account.
        • Unavailable funds
        • For most credit cards, enter the three-digit number that follows your account number on the back of your card.
        • If you used an American Express card, we’re sorry but we do not accept this card type. We only accept MasterCard, Visa or Paypal.
        • Incorrect credit card number or expiration date