If you are not entirely satisfied with your purchase, we’re here to help.Please refer to the relevant section below for further instructions

If you wish to cancel & return your purchase for a refund or exchange

You have 30 calendar days to cancel & return a purchase from the date you received it.Your purchase must be unused, in the same condition that you received it & in it’s original packaging.To return your purchase please firstly notify us by sending an email to sales@intoro.co.ukA returns reference number will be provided along with the returns address

Please note that you are responsible for the cost of returning the purchase.If you request a refund a full refund of the original purchase cost will be processed within 24 hours of receipt of the goods. If you request an exchange this will be issued as soon as possible (usually the next working day).

If your purchase is faulty or contains incorrect item(s)

You have 14 calendar days from the date you received it to notify us that your purchase is faulty or contains incorrect item(s).You have the right to request a refund or for a replacement to be issued free of charge.Please firstly notify us by sending an email to sales@intoro.co.uk

  • If your purchase is damaged please attach photographic evidence to your email.
  • Please state in your email whether you would like a refund or replacement.

If you request a replacement this will be issued as soon as possible (usually the next working day).

  • If you request a replacement for incorrect item(s), a pre-paid returns label will be issued with the replacement for the return of the incorrect item(s).

If you request a replacement & the item(s) is no longer in stock we will give you the option of either sending an alternative item(s) of your choice of similar value or to issue a refund to allow you to find the item(s) elsewhere.If you request a refund this will be processed within 24 hours of receipt of your email.

Cancellation before we have instructed our warehouse to pick the item(s) and send them to you

You can cancel any order for any reason if your cancellation reaches us before we have emailed you confirmation that your purchase has been passed to the warehouse for processing.Please notify us by sending an email to sales@intoro.co.ukA full refund will be processed for you within 24 hours of receipt of your email.If your order has been dispatched please refer to the section above entitled “If your purchase is no longer required & you wish to return it for a refund”.


If you have any further questions or queries regarding returns, refunds, exchanges & replacements, please contact our team at: sales@intoro.co.uk